Frequently Asked Questions for Patients
Find answers to the most common questions about using the Dacttra platform
You can easily book through the Dacttra website or mobile app. Download the app from: App Store or Google Play depending on your phone type. Then, search for the doctor's name or specialty, choose the appointment time that suits you, and confirm the booking in simple steps.
No, you can book with just your name and phone number without creating an account. If you want, you can create your own account at any time to easily track all your visits.
Of course. You can modify or cancel the appointment through your account before the booking date within a specified period.
All your visits, prescriptions, and results will be saved in your medical file within your account on Dacttra, and you can refer to them anytime at Dacttra.com
Yes, you will receive automatic booking confirmation or reminder before the appointment via SMS on your mobile.
Yes, booking through the platform is completely free.
Absolutely. Dacttra adopts the highest standards of protection and privacy to safeguard your medical and personal data.
If the doctor requested lab tests or X-rays, they will appear in your file, and you can track them, print them, or share them with any party easily.
You can contact Dacttra support via email support@dacttra.com and they will help you immediately.
You will find the prescription saved in your medical file on the platform or app, and it will be sent to you via SMS, or printed at the clinic. You can refer to it anytime through the Dacttra app.
You will find previous patients' ratings on the doctor's page on the Dacttra platform, which helps you choose the most suitable one for you. You can also rate your experience with the doctor after completing the examination.